PRD: Five9 Salesforce.com Integration

The Five9 Adapter for Salesforce provides robust call center features within the Salesforce application. Salesforce CRM is the leading on-demand CRM solution, used by sales service and support teams around the globe. This integration is based on Salesforce Open CTI and works with Salesforce Unlimited, Enterprise and Professional editions. It provides Five9 call center capabilities built directly into the Salesforce user interface, including screen pop, click-to-dial, call notes, voicemail, call scripting, and more.