Five9 Summer Release 2014

Summer Release 2014 includes native social, mobile, chat and email applications that enable agents to engage with more customers through more communications channels. The new applications are all powered by Five9 Connect, an intelligent technology engine that filters, prioritizes, routes and assigns tasks to agents -- improving agent productivity across all channels. The new release also gives you greater control over contact center operations through multichannel reporting, real-time supervisor dashboards, and an enhanced Supervisor App for iPad.